About Us

Q: What does PTI Pacific do?
A: PTI Pacific is an Australian-owned engineering company that specialises in high-quality process equipment and automation solutions for the food & beverage, pharmaceutical, cosmetic, and industrial sectors.

Q: Where are you based?
A: Our head office is located in Moolap, Victoria, Australia. We proudly serve clients throughout Australia, New Zealand, and the wider Asia-Pacific region.

Products & Services

Q: What kind of equipment do you supply?
A: We offer membrane filtration systems, carbonation and gas management units, inline process monitoring tools, filling and labelling systems, and more—custom-engineered for each industry.

Q: Do you provide servicing and support?
A: Yes! We offer preventative maintenance, remote and onsite technical support, installation, training, and access to spare parts.

Q: Can you customise equipment?
A: Absolutely. Most of our solutions are custom-designed to suit your process, product type, and facility layout.

Orders, Pricing & Quotes

Q: How can I request a quote?
A: Just contact us directly via our Contact Page or email, and our team will prepare a tailored quote based on your specific requirements.

Q: Do you have a member-only area for orders and discounts?
A: Yes! Registered members can access exclusive offers, service archives, and order/quotation history through our Members Portal.

Q: Do you ship internationally?
A: Yes, we work with reliable logistics partners to deliver worldwide.

Support & Troubleshooting

Q: How can I get help with a product issue?
A: You can submit a support request through our Support Page or email us. Please include your serial number and a short description of the issue to help us assist you faster.

Q: Where can I download datasheets and manuals?
A: All product datasheets and technical documentation are available for download in the Members Portal.

Accounts & Membership

Q: Is registration free?
A: Yes! Signing up is completely free and gives you access to downloadable resources, exclusive pricing, and more.

Q: How can I update my account details?
A: Just log in and head to the “Account Settings” section to update your email, password, or company information.

Q: Can I see my past orders or quotes?
A: Yes, all your order history and past quotes will be available once you're logged in to the portal.